Application Support Specialist
Be the link between users and devs—support, train, and elevate the user experience. Join us to make tech work better for everyone.
Job Description
The Application Support Specialist is responsible for ensuring excellent user experience by providing effective first-line support, user training, and clear communication around system updates. This role serves as a vital connection between users and the development team, proactively addressing user feedback and enhancing overall system usability.
Key Responsibilities
User Support & Issue Management
Act as the primary interface for first-line support, handling simpler support tickets, user questions, and troubleshooting basic issues. Clearly document, track, triage, and resolve user-reported issues efficiently.
User Education & Training
Organize and lead user workshops, training sessions, and ad-hoc user support meetings. Produce and maintain user manuals, documentation, educational resources, and FAQs. Continuously improve educational materials based on user feedback.
Communication & Documentation
Write and publish clear, informative release notes detailing new features and enhancements. Regularly update internal communication materials to keep users informed about system updates and improvements.
User Feedback & Engagement
Proactively gather, prioritize, and communicate user feedback and insights to inform backlog prioritization. Collaborate closely with development teams, ensuring feedback is actionable and clearly understood.
Testing & Quality Assurance
Conduct informal, user-level acceptance testing of new features. Provide actionable feedback to development teams from the user perspective.
Qualifications and Skills
We are looking for someone that has:
- Previous experience in a similar role is advantageous.
- Technical understanding of APIs, integrations, databases, and general software architecture concepts is a plus.
- Excellent written and verbal communication skills.
- Experience in user support, technical documentation, or training roles.
- Strong interpersonal skills, empathetic, and service-oriented.
About Our Company
Our company is dedicated to fostering an inclusive workplace that values each individual's unique contributions. We pride ourselves on delivering high-quality products and services, and our team is at the heart of everything we do. Joining us means becoming part of a community that encourages innovation and collaboration.
How to Apply
Please submit your application via our career page no later than 18th of May. Applications are reviewed on a rolling basis. We look forward to hearing from you.
We are an equal opportunity employer and welcome applications from individuals of all backgrounds and experiences.
- Department
- Software Development
- Locations
- Gothenburg
Job opportunities ⤵
Gothenburg
A unique career - Join us
About Abion
Abion is a hybrid Intellectual Property (IP) firm providing full-circle IP solutions. As one of the leading European players with a global presence you'll thrive in a fast-paced, international environment that values transparency, openness, and accountability.
At Abion, we believe in working hard and having fun together. Make an impact in the IP industry while collaborating with a talented, global team of experts. We support your well-being with perks like gym membership contributions and encourage a balanced lifestyle, offering freedom with responsibility.
Plus, we love celebrating successes and enjoying team activities that bring us closer together!
Application Support Specialist
Be the link between users and devs—support, train, and elevate the user experience. Join us to make tech work better for everyone.
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