We are looking for a Client Success Manager based in London or Madrid who can work from one of our offices while collaborating with colleagues across our international team, and who thrives on creating exceptional client experiences and turning partnerships into long-term success stories.

As a Client Success Manager in Abion, you will be the trusted advisor and primary point of contact for our clients, ensuring they maximize the value of our solutions while achieving their business goals. You will collaborate closely with our sales, tech, and delivery teams to provide a seamless client experience and drive product adoption.

If you are passionate about helping clients succeed and enjoy working in a collaborative, fast-paced environment, we would love to hear from you.

About the Role

As part of the Abion team, you will collaborate with our international network of IP professionals, working on a diverse portfolio of cases and clients.

You will play a key role in driving client satisfaction, product adoption, and long-term loyalty by understanding each client's unique needs and ensuring they achieve their business goals. Success in this role requires excellent communication and interpersonal skills, a proactive mindset, and a genuine passion for solving problems and creating value for clients.

For this role, you will primarily support our English- and Spanish-speaking clients, so business-level fluency in both English and Spanish is essential. Experience with domain administration or domain management is a strong advantage, as you'll help clients get the most out of our domain-related services.

Key Responsibilities

Support daily operations and ensure efficiency across departments, which includes but is not limited to:

• Client Onboarding and Product Adoption

• Client Relationship Management

• Client Communication

• Problem Resolution

• Client Retention & Renewal

• Client Feedback

• Sales Support

• Project Management

• Client Success Program Development

What We are Looking For

Previous experience in a similar role is an advantage

• Strong interpersonal and communication skills

• Excellent problem-solving and conflict resolution abilities

• Ability to understand and articulate products or services

• A Client-centric mindset and a passion for client satisfaction

• Ability to work independently and as part of a team

• Strong technical understanding

• Confidence working with technical products and systems

• Fluent in English as well as Spanish

Why Choose Abion?

Join a vibrant company, where you will thrive in a fast-paced, international environment that values transparency, openness, and accountability.

At Abion, we believe in working hard and having fun together. In this dynamic role, you will make an impact in the IP world while collaborating with a talented, global team of experts.

We support your well-being and encourage a balanced lifestyle, offering freedom with responsibility. Plus, we love celebrating successes and enjoying team activities that bring us closer together.

Ready to Join us?

If you are ready to make a significant impact in the Intellectual Property industry, we would love to hear from you! Please apply with your CV in English.

Abion is an equal opportunity employer and welcomes applications from individuals of all backgrounds and experiences. We’re committed to building a diverse and inclusive workplace where everyone can grow and succeed.